TERMS AND CONDITIONS
As well as our standard terms and conditions, we are implementing the following, while restrictions for COVID 19 are in place.
Note: All bookings secured with a payment are considered as acceptance of the terms and conditions below and form a contract between Superheroes Pty Ltd – ABN 87137536595 – and the client.
1.1 Superheroes will provide to the client notification of the total booking amount prior to payment. Any additional requests made by the client following initial payment may result in an increase of the original booking amount.
1.2. Full payment is required within 24 hours of booking the event, unless otherwise agreed between the client and Superheroes.
1.3. Payment can be made via credit card over the phone or online via the link on the invoice. Alternatively, it can be made via EFT. Cash will not be accepted.
2. CANCELLATIONS AND REFUNDS
2.1. Superheroes agree, where possible, and subject to Superheroes discretion, to re-schedule event bookings where illness or unexpected events prevent the client from keeping the original booking. Re-
scheduling of events within 48 hours of the event, will attract a fee of 50% of the original booking amount.
2.2. Cancellations without rescheduling to an alternative date will attract the following charges:
2.2.1. 14 days or more prior to the event – the client agrees to forfeit 20% of the original booking amount;
2.2.2. 13 to 3 days prior to the event – the client will pay to Superheroes a cancellation fee of 50% of the original booking amount
2.2.3. Within 48 hours of the event – the client will pay to Superheroes a cancellation fee of 100% of the original booking amount
3. Superheroes Inc are taking all necessary precautions to help reduce the risk of COVID 19, however, we cannot 100% guarantee that all risk has been removed. Our staff and entertainers will be following our COVID 19 policy and we expect that the client also adheres to the policy. The client agrees that Superheroes will not in any way be liable to the client or any other person for any illness, damage, loss or injury suffered by the client or any other persons while participating in the event.
4. The following must be followed by Superheroes staff, entertainers and our clients at all times:
4.1. A maximum of 10 people in public spaces (including adults, children, and your entertainer/s) or maximum of 5 visitors to your household (including the entertainer/s).
4.2. Full payment is required within 24 hours of booking the event, unless otherwise agreed between the client and Superheroes.
4.3. Superheroes staff, entertainers and our clients must follow Superheroes Inc. COVID 19 policy at all times. Superheroes reserves the right to cease entertainment when clients fails to adhere to the policy.